General Consumer Terms and Conditions

Version: 6 August 2026

These general terms and conditions apply to purchases made by consumers through www.zooonutrition.com and the associated local versions of the online store. They have been written in clear language and supplement statutory consumer rights. Statutory rights that may not be restricted remain fully applicable at all times.

1. Who are we?

Trading name and legal name: Zooo Nutrition V.O.F.
Legal form: general partnership (vennootschap onder firma)
Registered office address: Lelielaan 21, 1616 ER Hoogkarspel, The Netherlands
Return address: Dorpsstraat 30, 1713 HJ Obdam, The Netherlands
Chamber of Commerce number: 86752405
VAT number: NL864076630B01
Email: info@zooonutrition.com
Phone Damian: +31 6 83200217
Phone Richard: +31 6 50803110

2. Definitions and applicability

In these terms and conditions:

• we/us/Zooo Nutrition: Zooo Nutrition V.O.F.;
• consumer/you: a natural person acting for purposes outside their trade, business, or profession;
• contract: the purchase contract concluded through our online store;
• product: any item that we offer through the online store.

These terms and conditions apply exclusively to consumers. Separate B2B terms apply to business customers. If any provision conflicts with mandatory consumer law, the statutory rule applies and the remaining provisions will remain in force as far as possible.

3. Offer and product information

We describe our products, contents, prices, and main characteristics as clearly and accurately as possible. Images are intended to be a faithful representation; minor differences in colour or packaging may occur. Obvious mistakes, typographical errors, or evidently incorrect prices are not binding on us, provided that it was or should have been clear to an average consumer that an error had occurred.

For food supplements, the current information, ingredients, allergens, directions for use, and warnings on the label of the delivered product always apply. Check this information before use, particularly in the event of allergies, pregnancy, breastfeeding, medication use, or a medical condition.

4. Conclusion of the contract

You place an order by completing the ordering process and confirming the order with an obligation to pay. You will then receive an electronic acknowledgement or order confirmation. The contract is concluded when we accept the order, for example by sending an order confirmation or dispatching the order.

We may refuse an order with reasons or request additional information where there is a reasonable suspicion of fraud, misuse, an obvious pricing error, incorrect information, or a legal prohibition. If we do not accept an order that has already been paid for, we will refund the amount received without undue delay.

You are responsible for entering your contact, billing, and delivery information correctly and completely. Please check your order confirmation and report any errors as soon as possible.

5. Prices and payment

All consumer prices include applicable VAT unless expressly stated otherwise. Any shipping costs and other unavoidable charges are clearly displayed before the order is completed. The available payment methods are shown at checkout.

Payment is made through the selected payment method and subject to its applicable terms. Where payment is made after delivery, the relevant payment service may carry out a credit or identity check. We do not store full payment card details.

Discounts, bundle offers, and promotional codes apply subject to the conditions and period stated for the promotion. Unless otherwise stated, promotions cannot be combined or applied retrospectively. A promotion does not affect statutory warranty or withdrawal rights.

6. Delivery

We deliver to the delivery address you provide when ordering and within the area available at checkout. Current free-shipping thresholds, estimated delivery times, and shipping terms are set out in our Shipping Policy.

Unless another period has been agreed, we will deliver no later than 30 days after the contract was concluded. If delivery is delayed or a product proves to be unavailable, we will inform you as soon as possible. Your statutory rights in the event of late or non-delivery remain fully applicable.

The risk of loss or damage passes to you only when you, or a third party designated by you who is not the carrier, have physically received the product. If the parcel is visibly damaged or something is missing, please contact us as soon as possible; a late notification does not take away your statutory rights.

7. Right of withdrawal, returns, and refunds

For an online purchase, you generally have a 14-day cooling-off period. The full explanation, exceptions, return address, and model withdrawal form can be found on the Returns and refunds page. That policy forms part of these terms and conditions.

For sealed products that are unsuitable for return for reasons of health protection or hygiene, the right of withdrawal may be lost once the seal has been broken after delivery. This applies only insofar as the law permits that exception.

8. Statutory warranty and conformity

You are entitled to a product that conforms to the contract. This means that the product must have the characteristics that you may reasonably expect under normal use, taking into account, among other things, the product description, price, and nature of the product.

Is a product damaged, delivered incorrectly, defective, or non-conforming? Please contact us, preferably quoting your order number and, where possible, attaching clear photographs. We will provide an appropriate statutory remedy free of charge, such as replacement, repair (where possible and reasonable), a price reduction, or a refund, depending on the situation and the statutory order of remedies. We will bear the cost of any necessary return where we made an error or the product is defective.

Any commercial or manufacturer’s warranty never restricts your statutory rights.

9. Use of food supplements

Use products only in accordance with the label and do not exceed the recommended daily amount. Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Keep products out of the reach of young children.

Product information on our website is general and does not constitute personal medical advice. If in doubt, or in the event of medication use, pregnancy, breastfeeding, a medical condition, or adverse effects, contact a doctor or other qualified healthcare professional. This provision does not restrict our liability for a defective or unsafe product.

10. Account and security

If you use an account, you are responsible for keeping your login details confidential and providing accurate information. Report suspected misuse as soon as possible. We may temporarily secure or block an account where reasonably necessary to prevent fraud, misuse, or harm. Your privacy rights are described in our Privacy Policy.

11. Subscriptions and repeat purchases

If we offer a subscription or other recurring purchase option for a product, the price, frequency, duration, renewal, and cancellation method will be clearly shown before the contract is concluded. You may cancel a contract of indefinite duration in accordance with statutory rules and the specific terms shown for that option. A purchase option applies only if you expressly select it while ordering.

12. Uncollected, refused, and undeliverable parcels

Simply refusing or failing to collect a parcel does not automatically constitute valid withdrawal; please also inform us by means of a clear statement that you wish to withdraw from the contract. If a parcel is returned to us because of an incorrect address, refusal, or failure to collect it and you still want delivery, we will resend it once free of charge as a gesture of goodwill. If a subsequent delivery attempt also fails, we may charge the actual additional shipping and return costs incurred, insofar as this is reasonable and legally permitted.

This does not affect the right of withdrawal or your rights where the error is ours or the carrier’s.

13. Complaints

Do you have a complaint? Send it, together with your name, order number, and a clear description, to info@zooonutrition.com. We will acknowledge receipt and provide a substantive response no later than 14 days after receipt. If more time is required, we will inform you within that period when you can expect a complete response.

We are not affiliated with a private dispute resolution committee or certification scheme. You may submit your complaint to ACM ConsuWijzer and, for cross-border EU disputes, request information or assistance from the European Consumer Centre in your country of residence. You always retain the right to submit a dispute to the court with jurisdiction.

14. Liability

We are liable in accordance with the law. Nothing in these terms and conditions excludes or limits liability where this is not legally permitted, including liability for death or personal injury caused by our fault, wilful misconduct or deliberate recklessness, product liability, and your mandatory consumer rights.

To the extent permitted by law, we are liable only for loss or damage that is a foreseeable consequence of our failure to perform. We are not liable for loss or damage caused solely by improper use, failure to follow label or safety instructions, or incorrect information provided by the consumer, insofar as that cause is attributable to the consumer.

15. Force majeure

In circumstances beyond our reasonable control, such as serious transport disruptions, natural disasters, government measures, war, failure of essential infrastructure, or strikes by third parties, we may temporarily suspend performance for as long as reasonably necessary. We will inform you as soon as possible. If the delay lasts too long or delivery can no longer be expected, you may terminate the contract in accordance with the law and we will refund the amount due. Mandatory consumer rights remain applicable.

16. Privacy and cookies

We process personal data in accordance with our Privacy Policy. Information about cookies and similar technologies is set out in our Cookie Policy. Where consent is required, we place or use non-essential cookies only after you have made your choice through the cookie banner.

17. Intellectual property

The content of our online store, including text, illustrations, photographs, design, logos, and brand names, belongs to us or our licensors and is protected by intellectual property rights. You may use the online store normally for personal, non-commercial purposes. Any other use, reproduction, or distribution requires prior permission unless permitted by law.

18. Governing law and disputes

The contract is governed by Dutch law. If you live in another EU or EEA country, this choice of law does not deprive you of the protection afforded by the mandatory consumer rules of your country of residence.

Disputes will be submitted to the court with jurisdiction under the law. We will, of course, first try to resolve any complaint together.

19. Amendments and availability of these terms

The version that applied when you placed your order continues to apply to that order. We may amend these terms for future orders, for example following changes in legislation, our services, or our operations. The current version can be read and saved on the website. On request, we will send you a digital copy free of charge.

Last updated: 6 August 2026